Friday, February 17, 2012

How Product Managers Need To Learn How To Fail?

How do you feel about failing at something? I'm willing to bet that you are just like the rest of us in that you HATE to fail. It turns out that if indeed this is the way that you feel, then perhaps you've been missing out on some great learning opportunities. Maybe I should explain myself...

Your Brain On Failure

Failure should probably be a part of the product development definition. Something that most of us have never spent any time thinking about is just exactly how we react to failure when it hits us. More importantly, how our brains react to failure when it shows up. Jonah Lehrer has been looking into this and has made some interesting discoveries.

It turns out that when we fail, two very important things go on inside of our heads. The first is that something called error-related negativity (ERN) which is triggered immediately after we realize that something that we've done has failed. We're talking about a signal that shows up 50 milliseconds after the realization that we've failed and there's not a darn thing that you can do about it - it's pretty much involuntary.

However, that's not all. There is another signal that our brain gets about 100-500 milliseconds after we realize that we've failed. This signal is called the error positivity (Pe) . We have some control over this signal: it happens when we start to pay attention to our failure and we spend time thinking about the results that have been produced.

The really smart scientists who study such things tell us that product managers who are able to have a large initial ERN signal and a more constant Pe signal are the ones who are best able to learn from failures.

How To Use Failures To Become Better

All of this brain signal stuff is good to know, but what's a product manager to do with this new knowledge? It turns out that it all relates to what kind of person you are.

Scientists believe that the world of product managers is divided into two groups: those of us with fixed mindsets and those of us with growth mindsets. A fixed mindset means that we think that we are as good as we're going to get at this product management thing. Those of us with growth mindsets believe that we can become better product managers.

Knowing about those brain signals, the scientists have done some studies. What they've found is that product managers with a growth mindset were generating a much larger Pe signal and were therefore able to learn more from the failures that they had.

I can almost hear what you are saying right now: great, how can I get this "growth mindset?" It turns out that it might be easier to do than you might think.

Product managers who surround themselves with people who are always telling them how smart they are seem to fall into the fixed mindset camp. However, those of us who surround ourselves with people who complement us on our individual efforts fall into the growth mindset camp. Being recognized for individual accomplishments seems to make a product manager want to understand why they've failed and to do better the next time around.

What All Of This Means For You

Every product manager will fail sometime. There's nothing that we can do about this: it could be a product launch that goes flat, a successful product that runs into a wall, or a competitor that shows up and takes our market away from us. The end result is the same: we've failed. You might not be willing to put this kind of experience on your product manager resume, but if you've been a product manager for any length of time it's happened to you.

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